Data deletion

How to ask Grostify Connect to delete the data of a linked WhatsApp Business account, what we delete and how long it takes. This page meets Meta's requirement for platform applications.

Last updated: September 12, 2026

What we delete

  • The identifiers of the WhatsApp Business account (WABA ID), phone numbers and Meta portfolio linked to your account.
  • The business tokens Meta issued for your account, which we also revoke with Meta.
  • Message content and metadata still in our systems, templates, contacts and consent records.
  • Your account's webhook subscriptions in Grostify's app.
  • Your Connect user account and profile data.

How to request it

  • From the Connect panel, in Account settings, with the Delete account and data button.
  • By email to privacy@grostify.com from the address you registered with, stating the business legal name and the WhatsApp number or WABA ID.
  • From Meta: if you remove Grostify's app in your portfolio settings, Meta sends us a signed request and we process it automatically. You receive a confirmation code and can check the status on this page.

Timelines

  • We confirm receipt within one business day.
  • Deletion in active systems completes within 30 days at most.
  • Backups are overwritten within an additional 90 days at most.

What we keep and why

  • Invoices and accounting records for the period required by applicable law.
  • Minimal records of the deletion request itself, to prove it was handled.
  • Data Meta keeps in its own systems is subject to Meta's privacy policy.

Questions about this page: privacy@grostify.com